Last updated: 21 August 2025
Important: Account deletion is permanent and cannot be undone. All your social data (leaderboards, challenges) will be permanently deleted within 24 hours.
If you still have the StepMat app installed, follow these steps:
Launch the app on your device
Navigate to the social features section
Login or if already logged in, click on your username
Look for the delete/trash icon in your profile
In the popup dialog, click "Delete" again to confirm
✅ Done! Your account and all associated data will be permanently deleted within 24 hours.
If you no longer have the app installed or cannot access it, send us an email:
Subject: Delete StepMat Account
Hello,
I would like to delete my StepMat account and all associated data.
Account email: [Your registered email address]
Reason: [Optional - why you want to delete]
Please confirm when the deletion is complete.
Thank you
Response time: We will process your request within 72 hours and send you a confirmation email.
When you delete your account, the following data is permanently removed:
Note: Local data is only removed if you uninstall the app.
If you have questions about account deletion or need assistance:
Email:[email protected]
We typically respond within 24 hours on business days.
Matthias Siano
Weizenkamp 2
22081 Hamburg
Germany
Last updated: 21 August 2025